Guests who don't get an answer book somewhere else.
hola. answers every WhatsApp in seconds, in English or Spanish, day and night, so you get more direct bookings without hiring anyone.
Founding partners: 3 spots · first month free · English & Español
A guest writes at midnight. By the time your team has coffee, the stay is clear, the extras are offered and the request is waiting on WhatsApp.
Casa Marea is a sample hotel. Your demo uses your real rooms and rates.
You never see those guests. They don't complain. They just stay somewhere else.
Day and night, weekends and holidays, in native English and Spanish.
It answers before the guest gives up and goes to an online travel agency.
Who wrote, which dates, which room, which extras, and what to do next.
Repeat questions are handled. Your people get the conversations that need a person.
Two minutes on WhatsApp. That's all we need to start.
We build your receptionist on your real rooms, rates and policies. You chat with it like a guest would.
About four weeks. You approve every answer before a single guest sees it.
Your receptionist on WhatsApp and your website, set up and run by us.
Season commitment: 4 months (December to March), first month free. In return, we write up your results together, and you approve every word.
Claim a founding spotWe shoot for hotels and sell real estate on this coast, and we've watched good guests get lost in a WhatsApp nobody had time to answer. hola. is the receptionist we wanted for our own clients.
The same engine already answers visitors for Blue Zone Nosara. Say hi to Olive on bluezonenosara.com.
hola. is built by fractal., a studio in Nosara for digital systems and content.
No. It writes like your best front desk person, in your hotel's tone, in native English and Spanish, and switches the moment the guest does. Try the demo above.
It only answers from the information you approve: rooms, rates, policies, extras. If it doesn't know, it says it will check with your team and passes the guest to you. It never invents a price or confirms availability on its own.
It collects everything reservations needs (dates, guests, room, extras, name and WhatsApp) and hands it to your team to confirm. Connecting it to your booking engine is a separate project we can scope later.
It hands over straight away and sends your team the conversation so far. Your team can jump into any chat at any time.
No. Guests keep writing to the number they already know. We walk you through connecting it during setup.
Your founding price is locked for 12 months. After that we agree the plan on your real volume, and plans start at $650 a month.
Send us your website on WhatsApp. We'll build your free demo on your real rooms and send you the link.
Run a real-estate brokerage? See hola. for brokerages →